Skype to Refund Customers Affected by Service Outage

Skype’s CEO took to the company’s official blog for some official damage control. He issued a statement apologizing for the service outage and promising compensation.

Bates also issued an update on the outage, claiming the company has been able to successfully stabilize Skype due to the “dedicated supernodes deployed by Skype’s engineering team.” The service is now at roughly 90 percent of normal user volumes, Bates said.

Users of the VoIP service were unable to log into Skype on Wednesday, and the trouble has continued for many over the past 48 hours.

“We now understand the cause of the problem and we believe it was not caused by a malicious attack. But, we are still doing a full analysis and we will provide an in-depth post-mortem,” wrote Bates.

For those who have a subscription plan and pay a monthly fee to use Skype as much as they want, they’ll all automatically receive a free week of service in the form of an extended service expiration date.

“For our active subscribers, we will credit you with a week’s extra subscription service. It may take a few days, but once implemented, it will be applied from your next renewal date,” he added.